3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Unstructured Field Experience 7305
Reflection:
An unstructured field experience was created in ITEC 7305 Data Analysis & School Improvement, and designed through collaboration, observations, interviews and a survey. The artifact details a Microsoft Innovative Education (MIE) training that was created for staff members at Brumby Elementary School. As a co-author of the MIE training I played a leading role in identifying how to use and troubleshoot basic hardware and software problems within Microsoft OneNote. I used Screencast-O-Matic to show others how to implement OneNote into their instruction, how to create a OneNote and OneNote common troubleshooting needs.
To demonstrate mastery of standard 3.5 Basic Troubleshooting where the candidate troubleshoots basic software and hardware problems common in digital learning environments, I used the artifact of an unstructured field experience. The field experience required my teammates and I to provide a workshop to our staff. All Brumby staff members were seeking their MIE certifications and some of the staff members were struggling to use the software and some were struggling with the hardware. Being a tech savvy group, we created a workshop for staff members to support them with their struggles. We also created video files so teachers could continue to access the information and troubleshooting they wanted and needed beyond the workshop date.
From completing this artifact, I learned the benefit of collaborating with others to share knowledge and document that knowledge to improve faculty development. Through communication I learned the needs of my colleagues and how my teammates and I could help. I also learned that the level of comfort, knowledge and skill amongst my colleagues varied greatly. The implementation and troubleshooting workshop were needed and valuable. To improve the quality of the artifact next time I would host a session for beginners, intermediate and advanced users. People in the different categories have different needs and it is difficult to meet those needs in one large group.
Brumby Elementary School was impacted immediately by the collaboration of the unstructured field experience. The MIE initiative was more successful because we were able to alleviate the stress of faculty members who needed more one-on-one assistance to feel more comfortable with using and troubleshooting the program. The faculty was impacted, and they were able to turn around and impact student learning. This artifact ultimately impacted our school improvement and we have become a county leader in MIE with staff and students.
An unstructured field experience was created in ITEC 7305 Data Analysis & School Improvement, and designed through collaboration, observations, interviews and a survey. The artifact details a Microsoft Innovative Education (MIE) training that was created for staff members at Brumby Elementary School. As a co-author of the MIE training I played a leading role in identifying how to use and troubleshoot basic hardware and software problems within Microsoft OneNote. I used Screencast-O-Matic to show others how to implement OneNote into their instruction, how to create a OneNote and OneNote common troubleshooting needs.
To demonstrate mastery of standard 3.5 Basic Troubleshooting where the candidate troubleshoots basic software and hardware problems common in digital learning environments, I used the artifact of an unstructured field experience. The field experience required my teammates and I to provide a workshop to our staff. All Brumby staff members were seeking their MIE certifications and some of the staff members were struggling to use the software and some were struggling with the hardware. Being a tech savvy group, we created a workshop for staff members to support them with their struggles. We also created video files so teachers could continue to access the information and troubleshooting they wanted and needed beyond the workshop date.
From completing this artifact, I learned the benefit of collaborating with others to share knowledge and document that knowledge to improve faculty development. Through communication I learned the needs of my colleagues and how my teammates and I could help. I also learned that the level of comfort, knowledge and skill amongst my colleagues varied greatly. The implementation and troubleshooting workshop were needed and valuable. To improve the quality of the artifact next time I would host a session for beginners, intermediate and advanced users. People in the different categories have different needs and it is difficult to meet those needs in one large group.
Brumby Elementary School was impacted immediately by the collaboration of the unstructured field experience. The MIE initiative was more successful because we were able to alleviate the stress of faculty members who needed more one-on-one assistance to feel more comfortable with using and troubleshooting the program. The faculty was impacted, and they were able to turn around and impact student learning. This artifact ultimately impacted our school improvement and we have become a county leader in MIE with staff and students.